docs: clearer support policy (#1496)

packages/website/docs/DocSearch-program.md

@@ -78,6 +78,16 @@ The information of the initially applied project is used everywhere when we depl
 
 This allow us to easily scope issues when reaching out for support.
 
+## Support
+
+Please make sure to **first read the documentation (or [the Algolia one](https://www.algolia.com/doc/)) before reaching out** and take a look at [the Algolia academy](https://academy.algolia.com/trainings).
+
+We do not provide implementation support for DocSearch, but only for the products that are used by the program:
+
+- The DocSearch library, please report it via [GitHub issues](https://github.com/algolia/docsearch/issues).
+- The Algolia Crawler, reach out [via the support page](https://algolia.com/support).
+- The Algolia Dashboard, reach out [via the support page](https://algolia.com/support).
+
 [1]: mailto:docsearch@algolia.com
 [2]: https://www.algolia.com/
 [3]: /docs/legacy/run-your-own

packages/website/docs/crawler.mdx

@@ -96,7 +96,7 @@ We provide [config templates](/docs/templates) for many website generators, but
 
 2. Your index settings are up to date (you'll see a banner in [the search preview](/docs/manage-your-crawls/#search-preview) if not)
 
-The Crawler only applies `index settings` at index creation index, to keep the Algolia dashboard as the source of truth. If you have drastically changed your config, or moved to a website generator, we recommend your to delete your index from the Algolia dashboard before starting a new crawl.
+The Crawler only applies `index settings` at index creation index, to keep the Algolia dashboard as the source of truth. If you have drastically changed your config, or moved to a website generator, we recommend you to delete your index from the Algolia dashboard before starting a new crawl.
 
 ## Links related to the migration
 

packages/website/src/components/ApplyForm.js

@@ -255,14 +255,13 @@ function ApplyForm() {
 
         <Text small={true} className="uil-ta-center">
           <strong>
-            Only apply if you don't have a DocSearch application yet. DocSearch
-            offers best effort support, make sure to first read the
-            documentation and the GitHub issues.
+            Only apply if you don't have a DocSearch application yet. <br />
+            For support requests, make sure to first{' '}
+            <InlineLink href="/docs/DocSearch-program#support">
+              read our policy
+            </InlineLink>
+            .
           </strong>{' '}
-          Ultimately, you can reach out via{' '}
-          <InlineLink href="https://www.algolia.com/support/">
-            our support page.
-          </InlineLink>
         </Text>
       </form>
     </Card>