From b86823121cce09fc765f1c6e9915eb8943255e76 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Cl=C3=A9ment=20Vannicatte?= <vannicattec@gmail.com>
Date: Wed, 10 Aug 2022 11:20:50 +0200
Subject: [PATCH] docs: clearer support policy (#1496)

---
 packages/website/docs/DocSearch-program.md   | 10 ++++++++++
 packages/website/docs/crawler.mdx            |  2 +-
 packages/website/src/components/ApplyForm.js | 13 ++++++-------
 3 files changed, 17 insertions(+), 8 deletions(-)

diff --git a/packages/website/docs/DocSearch-program.md b/packages/website/docs/DocSearch-program.md
index 2b154df1..4988529f 100644
--- a/packages/website/docs/DocSearch-program.md
+++ b/packages/website/docs/DocSearch-program.md
@@ -78,6 +78,16 @@ The information of the initially applied project is used everywhere when we depl
 
 This allow us to easily scope issues when reaching out for support.
 
+## Support
+
+Please make sure to **first read the documentation (or [the Algolia one](https://www.algolia.com/doc/)) before reaching out** and take a look at [the Algolia academy](https://academy.algolia.com/trainings).
+
+We do not provide implementation support for DocSearch, but only for the products that are used by the program:
+
+- The DocSearch library, please report it via [GitHub issues](https://github.com/algolia/docsearch/issues).
+- The Algolia Crawler, reach out [via the support page](https://algolia.com/support).
+- The Algolia Dashboard, reach out [via the support page](https://algolia.com/support).
+
 [1]: mailto:docsearch@algolia.com
 [2]: https://www.algolia.com/
 [3]: /docs/legacy/run-your-own
diff --git a/packages/website/docs/crawler.mdx b/packages/website/docs/crawler.mdx
index fd75ba9b..df7e7ecb 100644
--- a/packages/website/docs/crawler.mdx
+++ b/packages/website/docs/crawler.mdx
@@ -96,7 +96,7 @@ We provide [config templates](/docs/templates) for many website generators, but
 
 2. Your index settings are up to date (you'll see a banner in [the search preview](/docs/manage-your-crawls/#search-preview) if not)
 
-The Crawler only applies `index settings` at index creation index, to keep the Algolia dashboard as the source of truth. If you have drastically changed your config, or moved to a website generator, we recommend your to delete your index from the Algolia dashboard before starting a new crawl.
+The Crawler only applies `index settings` at index creation index, to keep the Algolia dashboard as the source of truth. If you have drastically changed your config, or moved to a website generator, we recommend you to delete your index from the Algolia dashboard before starting a new crawl.
 
 ## Links related to the migration
 
diff --git a/packages/website/src/components/ApplyForm.js b/packages/website/src/components/ApplyForm.js
index 3fdfbed5..c7e02e8b 100644
--- a/packages/website/src/components/ApplyForm.js
+++ b/packages/website/src/components/ApplyForm.js
@@ -255,14 +255,13 @@ function ApplyForm() {
 
         <Text small={true} className="uil-ta-center">
           <strong>
-            Only apply if you don't have a DocSearch application yet. DocSearch
-            offers best effort support, make sure to first read the
-            documentation and the GitHub issues.
+            Only apply if you don't have a DocSearch application yet. <br />
+            For support requests, make sure to first{' '}
+            <InlineLink href="/docs/DocSearch-program#support">
+              read our policy
+            </InlineLink>
+            .
           </strong>{' '}
-          Ultimately, you can reach out via{' '}
-          <InlineLink href="https://www.algolia.com/support/">
-            our support page.
-          </InlineLink>
         </Text>
       </form>
     </Card>