[Issue template] Provide better guidance and redirection when opening an issue (#500)

* providing better guidance and redirection when using an issue

* using great feedback from @Haroenv

.github/ISSUE_TEMPLATE/docsearch_ui.md

@@ -1,3 +1,8 @@
+---
+name: Enhance the search-UI
+about: Everything related to the front end library
+---
+
 <!--
   Thanks for participating in this project!
   Please:
@@ -5,12 +10,16 @@
     - do at least one GitHub search in current issues, maybe your question is already here
 -->
 
-**Do you want to request a *feature* or report a *bug*?**
+**Do you want to request a _feature_ or report a _bug_?**
 
 **What is the current behavior?**
 
 **If the current behavior is a bug, please provide all the steps to reproduce and a minimal
-[JSFiddle](https://jsfiddle.net/) example or a repository on GitHub that we can `npm install`
+[JSFiddle][3] example or a repository on GitHub that we can `npm install`
 and `npm start`.**
 
 **What is the expected behavior?**
+
+[1]: https://github.com/algolia/docsearch-configs
+[2]: https://community.algolia.com/docsearch/config-file.html
+[3]: (https://jsfiddle.net/)

.github/ISSUE_TEMPLATE/docsearch_user.md

@@ -0,0 +1,17 @@
+---
+name: Issue with your own DocSearch implementation
+about: Everything related to your own custom DocSearch index having a configuration
+---
+
+**Is your issue related to your own DocSearch implementation?**
+
+- If it is a styling issue regarding your search-UI, you are in the good place, you can remove this section.
+- If the issue is due to a wrong individual crawl:
+
+  Please [try to update your configuration][1]. Our [dedicated documentation welcomes any feedback][2]. If it is not solving it, please open an issue on the configuration repository.
+
+  If you are using our DocSearch on your own, please note that we will help you in the best effort possible.
+
+  - What is the dropdown version you are using?
+  - What is the scraper version you are using?
+  - Could you share us the configuration file you are using?